Refund Policy

Effective date: September 9, 2026

This Refund Policy applies to payments made through PageantXero for paid vote packages and other paid PageantXero services presented at checkout. PageantXero is operated by Outsoar PH, located at Thirdy & Julio Commercial Bldg, Rizal St, San Carlos City, Pangasinan, Philippines.

Any campaign-specific terms disclosed before checkout will also apply, provided they are consistent with this policy and applicable laws.

1. When you may Request a Refund

Contact us if any of the following applies:

• You were charged more than once for the same checkout;
• Your payment succeeded but the purchased votes or service were not delivered;
• The campaign was cancelled, made unavailable, or materially changed before the purchased votes could be used;
• The amount charged differs from the amount shown at checkout; or
• You believe the transaction was unauthorized or processed in error.
• A confirmed system error resulted in an incorrect number of votes being credited.

 

We will review the payment, campaign status, transaction records, and relevant information. If the issue is confirmed, we will arrange a refund or other remedy required by applicable law.

This policy does not remove any right or remedy available under Philippine law.

2. Completed Vote Packages

Once payment for a vote package has been successfully verified and the purchase votes have been credited to the selected candidate in an active campaign, the transaction is generally considered final, as the digital service has been delivered and the votes may influence campaign standings and results. However, this does not limit the right for a refund or other remedy where required by applicable law, including cases involving unauthorized or duplicate payments, votes that were not delivered as promised, or campaign cancellation or material changes by PageantXero or the campaign operator before the purchased votes are delivered or can be used.

Before completing your purchase, please carefully review the event, candidate, package, quantity, and total amount displayed at checkout. Contact us promptly if you selected the wrong candidate or package. We will review your request based on the transaction status, whether the votes have been credited or counted, the applicable campaign rules, and relevant legal requirements.

Corrections cannot be guaranteed once votes have been credited or counted.

3. How to Request a Refund

To request a refund, email support@outsoar.ph with the following information:

• Full name and the email address or mobile number used during checkout;
• Payment or checkout reference;
• Transaction date and amount paid;
• Event and candidate details, if applicable;
• Reason for the refund request, including a brief description of the issue.
• Supporting documents, such as a payment receipt or screenshot, if available

 

For security purposes, do not include your full card number, CVV, PIN, password, or one-time password (OTP) in your email or supporting documents. We may request additional reasonable information or documentation necessary to locate, verify, and assess the transaction.

We aim to acknowledge refund requests promptly and provide a decision or status update as soon as reasonably practicable once we have received enough information to review the request. Processing time for approved refunds may vary depending on the payment provider and the original payment method.

4. How Approved Refunds are Returned

For card payments, approved refunds will be processed through the payment provider and returned to the original card or payment method, where supported. Refunds will not be issued in cash, cash equivalents, or through a different payment instrument for card transactions. The time it takes for a refund to appear in your account may vary depending on the payment provider, card issuer, or bank. We will provide a refund reference number to help you track the transaction when available.

For payments made through another payment method, refunds will be returned through that payment channel, where available and permitted. If the original payment channel cannot accept the refund, we will contact you to discuss an appropriate alternative that complies with applicable laws and payment provider requirements.

5. Chargebacks and Suspected Unauthorized Payments

If you do not recognize a charge or believe a transaction was made without your authorization, please contact us promptly at support@outsoar.ph and notify your card issuer or payment provider. To protect users and maintain the integrity of voting campaigns, we may temporarily hold or review related votes or transactions while investigating a payment dispute, suspected fraud, duplicate charge, or payment reversal, subject to applicable law and campaign rules. Where necessary and legally permitted, we may provide relevant transaction records and supporting information to the payment provider, card issuer, or other authorized parties to investigate and resolve the dispute.

We will assess each case based on the available transaction records and relevant circumstances. Any action taken will be subject to applicable laws and the rights of affected user

6. Contact

For refund requests, payment concerns, or transaction disputes, please contact us through the following channels:

Email: support@outsoar.ph

Phone: +63 917 637 3812

Company: Outsoar PH

Address: Thirdy & Julio Commercial Building, Rizal Street, San Carlos City, Pangasinan, Philippines